Question 1

What is Pre-Order item?

Accepted Answer

Pre-order items are articles that are actually purchased from the outlet stores once you have placed and confirmed your order.

Question 2

ORDERING PROCESS

Accepted Answer

PRE-ORDER ITEMS : All items posted are actually purchased from the outlet stores once you have placed and confirmed your order. Gift receipts are issued by some outlets as an added assurance that our products are guaranteed authentic, see list of brands with gift receipts here.
 
ON-HAND ITEMS : Items that have been previously purchased during Grand Outlet Sale events are stocked in the storehouses located in Manila, Cebu or in Los Angeles. Gift receipts are issued for some items, but in most cases, outlets do not issue individual gift receipts for the items purchased in bulk. Rest assured, we are 100% confident that these items are brand new and authentic.​
 
RISK-SHARING : We take the greater risk of online shopping with our customers. Thus, we only require a down payment amount of at least 15% of the total invoice amount to confirm your orders. We pay the other 85% of the total price since the US Outlet Stores require full cash payments upon purchase of these items. For total order amount greater than Php 20,000, contact us to discuss the details.
 
ALL SALES ARE FINAL : Once you have confirmed your order by paying the down payment fee and receiving the invoice, we strictly impose the NO ORDER CANCELLATION, ITEM EXCHANGE or RETURN policy, in case of change of mind or any other personal or emergency reasons. We will not issue any refund in the circumstances stated above, should you choose not to continue with your order. Joy Reservers and Bogus Buyers are highly discouraged.
 
CREDIT CARD PAYMENTS : We are now accepting credit card payments via PAYPAL. Just create a Paypal account, link your preferred cards to you Paypal account, and wait for instructions from Polluxe Accessories before making any payments. A minimal fee of +2.5% will be added on top of your total item cost. For more information about the charges, click here.​

Question 3

HANDLING PROCESS

Accepted Answer

INTERNATIONAL SHIPMENTS : Waiting time for international package to arrive in our Philippine address is 10-14 business days on the average. In exceptional cases where strict customs implementation are in force, delays are expected and delivery might take up to 18-24 business days.
 
QUALITY CONTROL : All items will undergo a second thorough inspection upon arrival in the Philippines by Polluxe Accessories to make sure that every item is in superior condition before local shipment to our customers. If during the thorough inspection your order is found defective, we will contact you instead of sending you the defective item. You may choose to wait for new replacement or get a full refund of your down payment as soon as possible.
 
CASH ON DELIVERY : Polluxe Accessories offers Cash On Delivery in selected areas nationwide via LBC. The total COD amount will be the remaining 85% of the total amount of your order, as reflected on your invoice. Be mindful that you need to be always available at your shipping address to receive the COD parcel.  Keep your communication lines open.
 
CASH ON PICK-UP : If you are not available at your shipping address 24/7, you can choose this option and only pay the remaining balance upon claiming your parcel at your chosen LBC branch. Just present a valid ID for a smooth transaction.
 
NON-COD, NON-COP : If you do not wish to choose the Cash on Delivery (COD) or Cash on Pick-up (COP) option, for example you are sending the parcel to someone else, you need to fully settle you balances with other payment methods before we ship out the items.

Question 4

What is an On-Hand item?

Accepted Answer

On-hand items are articles that have been pre-purchased during Grand Outlet Sale events and are stocked in the storehouses located in Manila, Cebu or in Los Angeles.

Question 5

SHIPPING PROCESS

Accepted Answer

ORDER STATUS : You will be constantly informed of your order status by Polluxe Accessories from the day your order has been confirmed. When your items are dispatched for final shipping to your local address, you will be provided with a tracking number which you can personally track on the courier's website.
 
TRUSTED DELIVERY PARTNER : To prevent problems arising from parcel mishandling, we only send our parcels via LBC - Philippines' leading company in terms of cargo and logistics. The shop will not be held liable for any lost, damages, or delays caused by the local courier.
 
SHIPPING MISTAKES : We offer free returns for wrong orders that have been mistakenly shipped out. It is important to contact us immediately within 3 days upon your receipt of the wrong parcel. It is our top priority to ship the right items to the right customers.
 
LIMITED PRODUCT WARRANTY : To read more about our Warranty Policy, click here.

Question 6

What is a Gift Receipt?

Accepted Answer

A gift receipt shows proof of purchase but leaves out the amount spent. It serves as an added assurance that our products are really coming from the brand's outlet store. Unfortunately, not all brand outlets issue gift receipts, especially for the products purchased in large quantities during Grand Sale events.

Question 7

What brand outlets issue gift receipts?

Accepted Answer

Coach and Kate Spade bags are among the few brand outlets that still issue gift receipts.
 
Michael Kors officially stopped issuing individual gift receipts and extra paper bags for bulk items as of 10 October 2019. 
 
Watches that are purchased individually may include gift receipts depending on the outlet store's discretion. Watches purchased in bulk during sale events are not issued with gift receipts.
 
Premium Luxury bags come with complete inclusions.
 
Perfumes do not have gift receipts. Rest assured, we are 100% confident that these items are brand new and authentic.​
 
​​​​​

Question 8

Why is a 15% downpayment required for all orders?

Accepted Answer

It's all about risk-sharing, but we take the greater risk of online shopping with our customers.
 
Thus, we only require a down payment amount of at least 15% of the total invoice amount to confirm your orders.
 
We pay the other 85% of the total price since the US Outlet Stores require full cash payments upon purchase of these items.
 
For total order amount greater than Php 20,000, contact us to discuss the details.

Question 9

There is another product that I like, can I still change my order?"

Accepted Answer

Once you have confirmed your order by paying the down payment fee and receiving the invoice, ALL SALES ARE FINAL.
 
Keep in mind that we only purchase your items from brand outlet stores once you confirm your orders with us. In case of change of mind or any other personal or emergency reasons after the confirmation has been made, we will strictly impose NO ORDER CANCELLATION and NO ITEM EXCHANGE/ RETURN, given the circumstances stated above.
 
Also, no down payment refunds are issued if you still choose not to continue with your orders. Joy Reservers and Bogus Buyers are highly discouraged.

Question 10

Are you an authorized dealer of the brands that you sell?

Accepted Answer

No, we are not affiliated with the brands that we sell.  Please be advised that we are not an official dealer on any of the items posted on our webshop. The products are sourced from several outlet stores and other authorized dealer shops in Los Angeles, California, USA.

Question 11

Are your products authentic / original?

Accepted Answer

Polluxe Accessories purchases it's goods directly from outlet stores in Los Angeles and in several shops of authorized dealers (for other watch brands). 
 
All products sold on Polluxe Accessories are guaranteed to be authentic.
 
For added confidence on the authenticity of the products, gift receipts as proof of purchases are included for some items.

Question 12

Why are the products offered at significantly lower prices?

Accepted Answer

Our goal is to provide the best products with the best possible pricing, and yes, we do not follow manufacturer's suggested retail prices (MSRP) since we sell items that only went on sale in the outlet shops.

Question 13

If you are not an authorized dealer, is their a warranty on our watches?"

Accepted Answer

Having a warranty is a major concern when purchasing a watch.
 
Since Polluxe Accessories does not follow manufacturer's suggested retail prices (MSRP), we are also not authorized to provide a manufacturer’s warranty. Meaning, we are not able to stamp the warranty certificates but we can freely price the items as low as possible.
 
But don't worry! We provide our own warranty to replace the manufacturer's warranty. To view our full Warranty Policy, please click here.

Question 14

HANDLING PROCESS

Accepted Answer

INTERNATIONAL SHIPMENTS : Waiting time for international package to arrive in our Philippine address is 10-14 business days on the average. In exceptional cases where strict customs implementation are in force, delays are expected and delivery might take up to 18-24 business days.
 
QUALITY CONTROL : All items will undergo a second thorough inspection upon arrival in the Philippines by Polluxe Accessories to make sure that every item is in superior condition before local shipment to our customers. If during the thorough inspection your order is found defective, we will contact you instead of sending you the defective item. You may choose to wait for new replacement or get a full refund of your down payment as soon as possible.
 
CASH ON DELIVERY : Polluxe Accessories offers Cash On Delivery in selected areas nationwide via LBC. The total COD amount will be the remaining 85% of the total amount of your order, as reflected on your invoice. Be mindful that you need to be always available at your shipping address to receive the COD parcel.  Keep your communication lines open.
 
CASH ON PICK-UP : If you are not available at your shipping address 24/7, you can choose this option and only pay the remaining balance upon claiming your parcel at your chosen LBC branch. Just present a valid ID for a smooth transaction.
 
NON-COD, NON-COP : If you do not wish to choose the Cash on Delivery (COD) or Cash on Pick-up (COP) option, for example you are sending the parcel to someone else, you need to fully settle you balances with other payment methods before we ship out the items.

Question 15

SHIPPING PROCESS

Accepted Answer

ORDER STATUS : You will be constantly informed of your order status by Polluxe Accessories from the day your order has been confirmed. When your items are dispatched for final shipping to your local address, you will be provided with a tracking number which you can personally track on the courier's website.
 
TRUSTED DELIVERY PARTNER : To prevent problems arising from parcel mishandling, we only send our parcels via LBC - Philippines' leading company in terms of cargo and logistics. The shop will not be held liable for any lost, damages, or delays caused by the local courier.
 
SHIPPING MISTAKES : We offer free returns for wrong orders that have been mistakenly shipped out. It is important to contact us immediately within 3 days upon your receipt of the wrong parcel. It is our top priority to ship the right items to the right customers.
 
LIMITED PRODUCT WARRANTY : To read more about our Warranty Policy, click here.

ABOUT US

FREQUENTLY ASKED QUESTIONS

What is Pre-Order item?

ORDERING PROCESS

HANDLING PROCESS

What is an On-Hand item?

SHIPPING PROCESS

What is a Gift Receipt?

What brand outlets issue gift receipts?

Why is a 15% downpayment required for all orders?

There is another product that I like, can I still change my order?"

Are you an authorized dealer of the brands that you sell?

Are your products authentic / original?

Why are the products offered at significantly lower prices?

If you are not an authorized dealer, is their a warranty on our watches?"

HANDLING PROCESS

SHIPPING PROCESS

© 2019 by Polluxe Accessories PH. All Rights Reserved.

Disclaimer: Polluxe Accessories is not associated nor affiliated with the brands mentioned in the website. All copyrights are reserved to the original brand holders.